Frequently Asked Questions

Find answers to common questions about Ezovan products, ordering, delivery, returns, payments, and customer support.

Products and Shopping

What can I buy at Ezovan?

Ezovan offers electrical accessories and lighting products for homes, offices, and everyday workspaces. Our collections include:

  • Power Strips & Surge Protection

  • Extension Cords & Outlet Extenders

  • Outlet Timers & Controls

  • LED Bulbs & Plug-In Lights

How do I choose a product that fits my needs?

Review the product listing and manufacturer’s instructions. Depending on the item, check:

  • Voltage and wattage

  • Plug, outlet, or bulb base type

  • Maximum electrical load

  • Dimensions and cord length

  • Compatibility with connected devices

  • Indoor or outdoor use designation

If you need clarification about a listing, contact us before ordering.

Are your products suitable for outdoor use?

Only use a product outdoors when its listing and manufacturer’s instructions specify that use. Follow any stated restrictions on moisture exposure and operating conditions.

What should I do if a product appears unsafe?

Stop using it. Disconnect it from power only when safe to do so, and avoid testing or using it further. If you purchased the item from Ezovan, contact our support team with your order details and a description of the problem.

Can you help with installation?

Contact us for questions about the product information provided in our store. Where installation requires professional expertise, consult a qualified electrician or other appropriate professional.

Placing and Managing Orders

How do I place an order?

Choose your products, add them to your cart, and proceed to checkout. Before submitting payment, review:

  • Items and quantities

  • Shipping address, including any apartment or unit number

  • Billing information

  • Email address

  • Payment method and order total

Where can I find my order confirmation?

An order confirmation should be sent to the email address entered at checkout. If it does not arrive:

  • Check your spam or junk folder.

  • Verify that you entered the correct email address.

  • Contact support if you still need assistance.

Can I change an order or correct my shipping address?

Email support@ezovan.com promptly with your order number and the requested correction.

We will try to help before processing or fulfillment begins. Changes cannot be guaranteed once an order has been processed, packed, or shipped.

How do I request a cancellation?

Send your cancellation request to support@ezovan.com as soon as possible, including your order number.

Cancellation depends on the order’s fulfillment status. If it has already shipped, you may request an eligible return after delivery under our Return & Refund Policy.

Shipping and Tracking

Where does Ezovan deliver?

We currently ship within the United States. International shipping is unavailable.

Some locations or address types may be subject to carrier restrictions. Review our Shipping Policy for details.

Is standard shipping free?

Yes. Standard shipping is free on all U.S. orders, with no minimum purchase required unless a particular promotion states different conditions.

Fees for any available additional delivery services will appear at checkout.

How long will my order take to arrive?

Our estimated schedule is:

  • Processing: 1–3 business days after purchase and payment authorization.

  • Transit: 4–7 business days after carrier handover.

  • Total delivery estimate: 5–10 business days from ordering.

These are estimates, not guaranteed arrival dates. Weather, carrier disruptions, and other circumstances may affect delivery.

What counts as a business day?

Business days are Monday–Friday, excluding U.S. federal holidays.

How do I track my shipment?

When tracking is available, we send shipment details after dispatch. Use the tracking information in your shipping confirmation to check progress.

A newly created shipping label may appear before the carrier’s first scan. Allow time for tracking records to update.

Can my order arrive in separate packages?

Yes, some orders may be split into multiple shipments.

  • Packages may arrive on different days.

  • Separate tracking details may be provided.

  • Splitting an order does not, by itself, add a standard shipping charge.

What should I do if delivery takes longer than expected?

If your order has not arrived within the estimated 5–10 business days, email us with your order number and any tracking details. We will review the available shipment information and assist with the next steps.

Tracking says “delivered,” but I cannot find my package. What should I do?

First:

  • Check your usual delivery locations and around your property.

  • Ask household members, neighbors, or building staff.

  • Review any carrier delivery notes.

  • Allow a short period in case the scan was recorded before arrival.

If the package remains missing, contact us. Carrier verification may be needed before a replacement or refund can be considered.

What if my package is lost in transit?

Contact support with your order number, shipping address, and tracking information. We will review the records and contact the carrier or fulfillment provider where appropriate.

Available resolutions depend on the investigation and may include a replacement or refund.

What happens if I entered an incorrect address?

Contact us immediately so we can attempt a correction before fulfillment.

If a package is returned because the address supplied was incorrect or incomplete, additional charges may apply for reshipment. Any eligible refund will be reviewed under our Return & Refund Policy.

Returns and Refunds

How long do I have to request a return?

You may request a return within 30 days of receiving your order, subject to the eligibility requirements in our Return & Refund Policy.

Contact us for instructions before sending anything back.

What condition should a returned item be in?

For returns involving items that did not arrive damaged, defective, or incorrect, products should generally be:

  • Unused and unmodified

  • Not permanently installed

  • Complete with included parts and accessories

  • In their original packaging where reasonably possible

  • Accompanied by proof of purchase

Is there a restocking fee?

No. Ezovan charges $0 in restocking fees for eligible returns.

Who pays return shipping?

  • Change-of-mind and other standard returns: The customer generally pays return shipping.

  • Damaged, defective, or incorrect items attributable to our error: Contact us for instructions. We may cover reasonable return shipping costs where applicable.

Please review our Return & Refund Policy for the full conditions.

When will I receive my refund?

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

Your bank or payment provider may take additional time to post the funds.

Where will my refund be sent?

Approved refunds are generally issued to the original payment method used for the purchase.

Can I exchange an item?

We do not currently offer direct exchanges. You can request a return for an eligible item and place a separate order for the product you prefer.

Is the business contact address also the return address?

The address listed on this page is our business contact address. Contact support to obtain the appropriate return instructions and address before shipping an item back.

Damaged, Defective, or Incorrect Items

How do I report a problem with my delivery?

Email support@ezovan.com as soon as reasonably possible. Include:

  • Your order number

  • A description of the damage, defect, or incorrect item

  • Photos of the product and packaging

  • A photo of the shipping label, where available

Keep the item and packaging while we review your request. We will explain the next steps under our Return & Refund Policy.

Warranty Questions

Do all products have the same warranty?

No. Some products may include a manufacturer or supplier warranty, and coverage varies by item.

Check for applicable terms in:

  • The product listing

  • Packaging

  • Included documentation

  • Manufacturer warranty materials

Our Warranty Policy provides additional information.

What might a warranty cover?

Depending on the applicable terms, coverage may include defects in materials, manufacturing, workmanship, or components during normal intended use.

What might be excluded?

Product-specific exclusions may include:

  • Misuse or improper installation

  • Unauthorized modifications

  • Overloading or incorrect voltage

  • Incompatible equipment

  • Accidental damage

  • Normal wear and tear

  • Failure to follow instructions

The applicable warranty terms determine coverage.

How do I ask about a warranty claim?

Email support with:

  • Your order number

  • Product name

  • A description of the issue

  • Relevant photos or existing videos, where available

Do not operate a damaged or unsafe product to create evidence.

Payments

Which payment methods can I use?

The payment options available for your purchase appear at checkout. Availability may vary by device, payment provider, and checkout settings.

Please refer to our Payment Policy for further details.

What currency does Ezovan use?

Prices are displayed and charged in U.S. dollars (USD) unless otherwise stated.

How are payments processed?

Payments are handled through Shopify and supported third-party payment providers. Their terms and privacy practices apply to the payment services they provide.

Do not send complete card numbers, security codes, or passwords to customer support.

What can I do if my payment is declined?

Try the following:

  • Check your card or payment details.

  • Confirm that your billing address matches your provider’s records.

  • Check available funds or credit.

  • Contact your bank or payment provider.

  • Try another method offered at checkout.

Why is there a pending charge?

A pending amount may be a temporary authorization rather than a completed charge. Your bank or payment provider can explain its status and when it may be released.

If you are unsure whether an order was placed successfully, contact us before submitting another order.

 

Customer Support

How can I contact Ezovan?

Reach our customer support team using:

When is customer support available?

Our support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

What information should I provide?

To help us review your inquiry, please include:

  • Your full name

  • Your order number, if applicable

  • The email address used at checkout

  • A brief description of your question or issue

Business Information

What is Ezovan’s business contact address?

Ezovan
8375 Sultana Ave
Fontana, CA 92335
United States

What is Ezovan’s website?

Visit www.ezovan.com to browse our products and store information.

Need Further Assistance

For additional questions about products, orders, shipping, returns, refunds, or payments, contact us:

Business Name: Ezovan
Email: support@ezovan.com
Phone: +1 (650) 446-6145
Website: www.ezovan.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business Contact Address: 8375 Sultana Ave, Fontana, CA 92335, USA