Payment Policy

Payment Policy

 

Last Updated: October 3, 2026

This policy explains payment options, billing, transaction verification, and payment-related refunds for purchases made at www.ezovan.com.

By submitting an order, you agree to the payment conditions outlined below.

1. Payment Methods

Payment options available through our checkout may include:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • Amazon Pay

  • PayPal Wallet

Availability depends on your device, browser, location, checkout settings, and payment provider.

Only methods displayed at checkout are available for your transaction.

2. Payment Currency

Prices and payments are in U.S. dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply its own conversion rate and fees. Ezovan does not set or control those charges.

3. Payment Collection

Your payment is generally authorized or collected when you submit your order at checkout.

Depending on the provider, the transaction may initially appear as a pending charge or authorization before it is completed.

Submitting an order authorizes Ezovan and its payment providers to charge the total shown at checkout to your chosen payment method.

4. Transaction Authorization

Orders require successful payment authorization. A provider may decline or delay payment because of:

  • Insufficient funds or available credit

  • Incorrect billing details

  • Expired payment credentials

  • Security checks

  • Card or account restrictions

  • Fraud-prevention measures

  • Provider service limitations

An order may not be completed or fulfilled if authorization fails.

5. Accurate Billing Details

Please enter complete and correct information, including:

  • Your full name

  • Billing address

  • Email address

  • Telephone number

  • Payment details required by the selected provider

Missing or inaccurate information may cause a failed payment, delay, or cancellation.

6. Handling Payment Information

Transactions are processed through Shopify and/or third-party payment providers.

Your selected processor, wallet service, bank, or card network may handle payment credentials directly. Ezovan generally does not receive or store complete card numbers for transactions processed through these providers.

Please do not send the following by email, social media, or other unsecured channels:

  • Full payment card numbers

  • Card security codes

  • Passwords

  • Other sensitive payment credentials

7. Additional Verification

Some purchases may require verification before fulfillment.

We may request information reasonably necessary to confirm:

  • Order ownership

  • Billing and shipping details

  • Payment authorization

  • The legitimacy of a transaction

If verification cannot be completed, the order may be delayed or canceled.

8. Help with Declined Payments

If your payment does not go through:

  • Check the payment details entered.

  • Confirm that your billing address matches your provider’s records.

  • Check your available funds or credit.

  • Contact your bank or payment provider if the problem continues.

  • Try another method displayed at checkout.

Authorization decisions are made by the applicable payment provider and are outside our control.

9. Pending or Duplicate Charges

An unsuccessful checkout attempt may still produce a temporary authorization on your account. Your bank or payment provider controls when that authorization is released.

If you suspect a duplicate charge, email support@ezovan.com with:

  • Your order number, if available

  • The transaction date

  • The amounts involved

  • A brief explanation of the issue

Please omit full card numbers and other sensitive credentials.

10. Taxes

Where required, applicable sales tax is calculated and shown before you complete your purchase.

The amount may depend on:

  • Shipping destination

  • Product type

  • Applicable state or local requirements

  • Checkout configuration

11. Order Confirmation

After successful checkout, an order confirmation should be sent to the email address provided.

This confirms receipt of your order. Fulfillment remains subject to:

  • Payment verification

  • Product availability

  • Fraud screening

  • Order review

12. Customer Cancellation Requests

To request cancellation, contact support@ezovan.com promptly and include your order number.

We will attempt to cancel orders before processing or fulfillment begins. Cancellation cannot be guaranteed once an order has been processed, packed, transferred for fulfillment, or shipped.

If a paid order is successfully canceled, the applicable refund will be returned to the original payment method.

13. Refund Processing

Approved refunds are generally returned to the payment method used for the purchase.

For approved product returns, we generally process refunds within 10 business days after the returned item has been received and inspected.

Your bank, card issuer, wallet service, or payment provider may need additional time to post the refund. These processing times are outside Ezovan’s control.

Please review our Return & Refund Policy for eligibility and full conditions.

14. Partial Refunds

Where a partial refund is approved under our Return & Refund Policy, the approved amount will generally be returned to the original payment method.

Any applicable reduction will be communicated before the partial refund is issued.

15. Orders Canceled by Ezovan

If we cancel an order after collecting payment, we will refund the applicable amount to the original payment method.

The time needed for the funds to appear in your account depends on your financial institution or payment provider.

16. Shipping Fees

Standard shipping is free on all U.S. orders.

If optional expedited or upgraded delivery services are offered, their charges will be displayed at checkout before payment.

Please read our Shipping Policy for further details.

17. Restocking Fees

Ezovan does not charge a restocking fee.

  • Restocking Fee: $0

Return shipping responsibilities and other return conditions are explained in our Return & Refund Policy.

18. Payment Disputes and Chargebacks

If you believe a charge is incorrect, we encourage you to contact support@ezovan.com with your order number and an explanation.

We will review relevant payment, order, shipping, and support records.

If a payment dispute or chargeback is filed, we may provide relevant transaction records to the bank, card network, or payment provider handling it.

Contacting us does not limit your rights to dispute a transaction through your payment provider.

19. Fraud Prevention

We may review, hold, decline, or cancel transactions that appear unauthorized or suspicious.

Reasons for review may include:

  • Payment authorization concerns

  • Inconsistent billing and shipping details

  • Suspected unauthorized card use

  • High-risk transaction patterns

  • Repeated failed payment attempts

  • Inaccurate customer information

Payments collected for orders we cancel will be handled in accordance with applicable law and the payment provider’s procedures.

20. Third-Party Payment Conditions

Payment providers may apply their own:

  • Terms of service

  • Privacy policies

  • Verification procedures

  • Transaction limits

  • Fees and account restrictions

Please review your provider’s conditions. Ezovan does not control independently imposed provider fees, restrictions, or service interruptions.

21. Pricing Corrections

We take reasonable care to display accurate prices, but typographical or technical errors may occur.

If an error affects an existing order, we may contact you before fulfillment to explain the available options.

If the affected order is canceled after payment has been collected, the applicable amount will be refunded.

22. Discounts and Promotional Codes

Valid discounts appear at checkout before payment is completed.

Promotions may have conditions such as:

  • Expiration dates

  • Product exclusions

  • Minimum purchase amounts

  • Usage limits

  • Other stated requirements

Unless expressly stated otherwise, promotional discounts cannot be exchanged for cash.

23. Privacy

Our Privacy Policy explains how personal and payment-related information is collected, used, and disclosed.

Please consult that policy for details about information handling and applicable privacy choices.

24. Policy Updates

We may revise this policy to reflect changes in:

  • Payment options

  • Checkout features

  • Payment providers

  • Store operations

  • Business practices

  • Legal requirements

The “Last Updated” date will be revised when changes are made.

Contact Us

If you have questions about payments, billing, refunds, duplicate charges, shipping, tracking, delivery, or an existing order, please contact:

Business Name: Ezovan
Email: support@ezovan.com
Phone: +1 (650) 446-6145
Website: www.ezovan.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business Contact Address: 8375 Sultana Ave, Fontana, CA 92335, USA