Refund policy

Return & Refund Policy


Last Updated: October 3, 2026

This policy explains how to request a return and how refunds are handled for products purchased directly from www.ezovan.com and delivered within the United States.

1. Return Request Period

You may request a return within 30 days of receiving your order.

Your request must reach us within this 30-day period to qualify for a standard return.

2. Conditions for Returns

Products should be returned in substantially the same condition as when delivered.

Unless an item arrived damaged, defective, or incorrect, it must be:

  • Unused and not permanently installed or modified.

  • Complete with its original parts, accessories, manuals, and components.

  • Packed in its original packaging where reasonably possible.

  • Accompanied by an order number or other proof of purchase.

Items damaged after delivery through misuse, incorrect installation, or unauthorized alterations may not qualify for a refund. Missing components may also affect eligibility.

3. How to Start a Return

Contact our support team using:

  • Email: support@ezovan.com

  • Phone: +1 (650) 446-6145

  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Please provide:

  • Your order number

  • The product you wish to return

  • Your reason for requesting the return

We will assess your request and provide instructions for eligible returns, including the appropriate return address.

Please wait for return instructions before shipping an item back. Unauthorized returns may take longer to process.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return:

  • Change of mind, ordering the wrong item, or no longer needing the product: You pay the return shipping cost unless we state otherwise.

  • An item that arrived damaged, defective, or incorrect because of an error on our part: We will provide instructions and cover reasonable return shipping costs where applicable.

Standard shipping on U.S. orders is free, so there is no original standard shipping charge to refund.

If you selected an optional expedited or upgraded service, that charge is generally non-refundable unless the return results from an Ezovan error.

5. Restocking Fees

Ezovan does not charge a restocking fee.

  • Restocking Fee: $0

6. Damaged, Defective, or Incorrect Items

Please check your products after delivery. If something arrives damaged, does not work as expected, or differs from your order, contact support@ezovan.com as soon as reasonably possible.

Include:

  • Your order number

  • A clear explanation of the issue

  • Relevant photographs, where available

We may request photographs of the item, packaging, shipping label, or affected area to assess the claim.

Depending on the circumstances, we may arrange a replacement, return, or refund.

Please retain the product and packaging until our review is complete.

7. Items That May Not Qualify for Return

We may decline a return where damage results from:

  • Misuse or abuse

  • Improper installation

  • Unauthorized modification

  • Neglect

  • Use contrary to the product instructions

Missing parts or accessories may make an item ineligible for a full refund.

Items clearly identified as final sale or non-returnable on the product page before purchase are excluded from standard returns. This exclusion does not apply where a return is required by law or the product arrives damaged, defective, or incorrect.

8. Preparing Electrical Products for Return

Before packing an electrical product:

  • Disconnect it from all power sources.

  • Remove any connection to wiring, fixtures, outlets, or other equipment.

  • Follow the manufacturer’s instructions for safe removal and handling.

Customers must observe applicable electrical safety requirements when installing, using, removing, or returning products.

9. Inspection and Refund Processing

After receiving your return, we will inspect the product to determine whether it meets the return conditions.

For approved returns:

  • The refund will be issued to the original payment method.

  • We generally process approved refunds within 10 business days after receiving and inspecting the returned product.

  • Your bank or payment provider may require additional time to display the refund in your account.

The time taken by a financial institution to post a refund varies and is outside our control.

10. Partial Refunds

An accepted return may qualify for a partial refund if it is missing items originally supplied, such as:

  • Parts or components

  • Accessories

  • Manuals

  • Packaging

Where a partial refund applies, we will explain it to you before issuing the refund.

11. Exchanges

We do not currently offer direct exchanges.

If you want a different product:

  • Request a return for the original item, subject to this policy.

  • Place a separate order for your preferred product.

12. Canceling an Order

To request cancellation, contact support@ezovan.com promptly with your order number.

We will try to cancel orders before processing or fulfillment begins. Cancellation cannot be guaranteed after an order has been processed, packed, or shipped.

If your order has already shipped, you may request a return after delivery under this policy.

13. Refused Deliveries and Address Errors

Please enter a complete and accurate shipping address at checkout.

Contact us if a package is returned because of:

  • An incorrect or incomplete address

  • Refused delivery

  • Repeated unsuccessful delivery attempts

Additional shipping charges may apply if you request reshipment.

Any eligible refund will be assessed after the returned package has been received and reviewed.

14. Lost or Missing Packages

If tracking suggests that your shipment has been lost in transit, email support@ezovan.com with your order number and tracking details.

We will review the carrier records and assist with the next steps.

If the carrier marks the package as delivered but you cannot locate it, further verification may be necessary before a replacement or refund can be considered.

15. Refund Payment Method

Approved refunds are returned to the original payment method whenever possible.

The time required for the refund to appear may vary according to your card issuer, bank, digital wallet, or other payment provider.

16. Discounted and Promotional Purchases

Discounted items follow the same return conditions as other purchases unless they were clearly marked as final sale before purchase.

Refunds are calculated using the amount actually paid for the returned product after applicable discounts.

17. Misuse of the Return Process

We may decline requests involving evidence of:

  • Fraud

  • Intentional damage

  • Abuse of the return process

  • Repeated misuse

  • Other conduct inconsistent with this policy

This does not affect any rights protected by applicable law.

18. Contact Us

If you have questions about returns, refunds, shipping, tracking, delivery, or an existing order, please contact:

Business Name: Ezovan
Email: support@ezovan.com
Phone: +1 (650) 446-6145
Website: www.ezovan.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business Contact Address: 8375 Sultana Ave, Fontana, CA 92335, USA

This policy does not restrict consumer rights that cannot be waived under applicable law.