Warranty Policy

Warranty Policy

 

Last Updated: October 3, 2026

This policy explains how to request warranty assistance for products purchased directly from www.ezovan.com. Coverage depends on the warranty applicable to the individual product.

1. Product Warranty Coverage

Some products may carry a manufacturer or supplier warranty. The duration, eligibility requirements, and available remedies can differ between products.

Product-specific warranty information may appear in:

  • The product listing

  • Product packaging

  • Instructions or documentation included with the item

  • Manufacturer or supplier warranty materials

This policy does not establish a single warranty period for every product. If the warranty details are unclear, contact us before purchasing or after delivery for clarification.

2. Defects That May Qualify

Subject to the applicable warranty, eligible issues may include defects involving:

  • Manufacturing

  • Materials

  • Workmanship

  • Product components

  • Functionality during normal, intended use

A reported problem does not automatically qualify for coverage. We assess each request using the product’s warranty terms, supporting information, and circumstances.

3. Warranty Exclusions

Unless the applicable warranty states otherwise, coverage generally excludes problems caused by:

  • Improper use or installation

  • Unauthorized alterations

  • Electrical overloading

  • Incorrect voltage or incompatible electrical systems

  • Misuse, abuse, or accidental damage

  • Water or moisture exposure beyond the product’s stated suitability

  • Normal wear and tear

  • Cosmetic damage that does not affect operation

  • Failure to follow instructions

  • Connected equipment or other third-party products

  • Damage after delivery unrelated to a manufacturing defect

Using a product outside its intended purpose may make the claim ineligible.

4. Electrical Safety

Before using an electrical accessory or lighting product, check:

  • Voltage compatibility

  • Maximum wattage and electrical load

  • Plug and socket compatibility

  • Indoor or outdoor suitability

  • Manufacturer instructions and safety requirements

Stop using a product if it appears overheated, cracked, burned, melted, loose, or otherwise unsafe.

Disconnect it from the power source when safe to do so and contact us. Do not reconnect an unsafe product to demonstrate a fault.

5. Requesting Warranty Assistance

Contact our support team:

  • Email: support@ezovan.com

  • Phone: +1 (650) 446-6145

  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Please include:

  • Your full name

  • Order number

  • Product name

  • Purchase date

  • A description of the problem

  • Photographs or video, where available and safe to obtain

  • Relevant model numbers, product labels, or packaging details

We may request further information to assess your claim.

6. Claim Assessment

After reviewing your request, we may ask for:

  • Additional photographs or a video

  • Information about installation and use

  • Model or serial numbers

  • The product to be returned for inspection

  • Appropriate troubleshooting steps, where safe

Approval depends on the applicable warranty and the findings of the review.

7. Remedies for Approved Claims

An approved claim may be resolved through:

  • Replacement of the product

  • Replacement of a defective component

  • A refund

  • Another remedy available under the applicable warranty

The resolution depends on the warranty terms, the defect, and product availability.

8. Manufacturer Warranty Procedures

Where coverage is provided directly by a manufacturer, you may need to follow its claim procedure.

When available, we may provide manufacturer contact details or documentation to help you proceed.

Manufacturer warranties may have their own:

  • Claim deadlines

  • Eligibility requirements

  • Documentation requirements

  • Available remedies

9. Returning an Item for Warranty Inspection

Please obtain return instructions before sending a product back. Returns sent without instructions may delay assessment.

Where a return is required, we will explain:

  • The appropriate return address

  • Packaging requirements

  • Shipping arrangements

  • Documents to include

Responsibility for return shipping depends on the claim and the applicable warranty terms.

10. Problems Discovered on Delivery

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number and, where available, photographs of:

  • The item

  • Its packaging

  • The shipping label

  • The visible damage or defect

These concerns may be handled under our Return & Refund Policy.

11. Returns and Warranty Claims

Our policies address different circumstances:

  • Return & Refund Policy: Covers eligible returns within the stated return period.

  • Warranty Policy: Covers qualifying defects under an applicable product warranty.

The standard return period ending does not necessarily end warranty eligibility. A claim may still qualify if the relevant warranty remains valid.

12. Warranty Refunds

If a refund is approved, it will generally be issued to the original payment method.

When a return and inspection are required, approved refunds are generally processed within 10 business days after the product has been received and inspected.

Your bank or payment provider may require additional time for the funds to appear in your account.

13. Replacement Availability

Depending on stock and the applicable warranty, an approved replacement may be:

  • The same model

  • An equivalent model

  • A substantially similar product

If a suitable replacement is unavailable, another remedy may be offered under the applicable warranty.

14. Purchase Verification

Claims generally require evidence that the product was purchased directly from Ezovan.

Examples include:

  • An order confirmation

  • An order number

  • A purchase receipt

  • Account order history

This policy applies to direct Ezovan purchases. Products bought elsewhere may be subject to the seller’s or manufacturer’s separate warranty arrangements.

15. Transfer of Coverage

Unless the product-specific or manufacturer warranty states otherwise, coverage generally applies to the original purchaser and may not be transferable.

16. Applicable Terms and Consumer Rights

Warranty coverage is subject to its stated conditions and applicable law.

Nothing in this policy excludes or restricts consumer rights that cannot legally be limited. Where the law provides additional rights or remedies, those protections continue to apply.

17. Policy Updates

We may revise this policy to reflect changes in:

  • Our product range

  • Suppliers

  • Manufacturer warranty arrangements

  • Store procedures

  • Legal requirements

The “Last Updated” date will be revised when changes are made.

18. Contact Us

If you have questions about warranty coverage, a claim, shipping, tracking, delivery, or an existing order, please contact:

Business Name: Ezovan
Email: support@ezovan.com
Phone: +1 (650) 446-6145
Website: www.ezovan.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business Contact Address: 8375 Sultana Ave, Fontana, CA 92335, USA