Shipping policy

Shipping Policy

Last Updated: October 3, 2026

Thank you for choosing Ezovan. This policy outlines the shipping services, estimated timelines, and delivery support available for orders placed at www.ezovan.com.

1. Shipping Destinations

We currently deliver to addresses within the United States. International delivery is not available at this time.

Certain destinations or address types may have carrier restrictions. Please see the Shipping Restrictions section below for details.

2. Shipping Fees

Standard shipping is free on all U.S. orders.

There is no minimum order value required for free standard shipping unless different conditions are clearly stated for a particular promotion.

If additional or expedited delivery services are available, the applicable fees will appear at checkout before you complete your purchase.

3. Order Processing

Please allow 1–3 business days for order processing after your purchase is completed and payment is authorized.

During processing, we:

Check the order details.
Confirm payment authorization.
Prepare and package the products.
Arrange shipment with the carrier.

Orders received on weekends or U.S. federal holidays generally begin processing on the next business day.

4. Shipping Transit Time

Once the package has been handed to the carrier, standard shipping typically takes 4–7 business days.

Transit time may vary according to:

The delivery destination
Carrier schedules and service conditions
Severe weather
Seasonal demand
Transportation interruptions
Other circumstances beyond our reasonable control

5. Overall Delivery Estimate

The estimated time between placing an order and receiving it is 5–10 business days.

Stage	Estimated duration
Processing and preparation	1–3 business days
Transit after carrier handover	4–7 business days
Overall delivery estimate	5–10 business days

These estimates are provided for planning purposes and do not guarantee delivery on a specific date.

6. Order Cutoff and Processing Schedule

The time an order is received and the current fulfillment schedule determine whether processing starts that business day or the next.

Orders placed outside normal processing hours, during weekends, or on U.S. federal holidays generally begin processing on the next business day.

Please consider both processing and transit time when reviewing an estimate displayed at checkout.

7. Order Confirmation

After checkout, an order confirmation should arrive at the email address you provided.

Please review:

The products ordered
Quantities
Recipient and shipping details
Your email address
Any other information included in the confirmation

If you find an error, email support@ezovan.com promptly. We will try to assist before fulfillment, although changes may not be possible after processing or dispatch begins.

8. Shipping Confirmation and Tracking

When tracking is available, we will send the shipment details in a shipping confirmation after your order has been dispatched.

Carrier tracking records may take time to update. A label may be created before the first carrier scan, so tracking may initially show no movement.

9. Shipping Providers

We use shipping carriers and logistics providers selected according to the products ordered, delivery location, and available fulfillment services.

The provider handling your shipment may be identified in your shipping confirmation or tracking information. Different orders may use different carriers.

10. Orders with Multiple Packages

Some orders may be divided into separate shipments.

When this occurs:

Individual packages may arrive on different days.
Separate tracking details may be provided.
No additional standard shipping fee will be charged solely because the order is split.

If you receive only part of an order, check any remaining tracking records before reporting a missing item.

11. Providing an Accurate Address

Please ensure your shipping address is complete and correct before placing an order.

Check the following details:

Recipient’s full name
Street address
Apartment, suite, or unit number
City and state
ZIP code

Ezovan is not responsible for delivery problems caused by incorrect or incomplete address information entered by the customer.

12. Changing a Shipping Address

For an address change, contact support@ezovan.com as soon as possible and provide your order number and corrected address.

We will attempt to update the details before fulfillment begins. Changes cannot be guaranteed once an order has been processed, packaged, or shipped.

Additional verification may be required for substantial changes to the order or delivery address.

13. Incorrect or Incomplete Addresses

A carrier may return a package when the address supplied at checkout is incorrect or incomplete.

If your shipment is returned, contact our support team to discuss the next steps.

Reshipment may involve additional shipping charges when the original address error was supplied by the customer.
Any eligible refund will be assessed under our Return & Refund Policy.

14. Refused Deliveries

If you refuse a delivery and the package is returned, we will review the shipment after it is received.

Refund eligibility is governed by our Return & Refund Policy. Additional shipping charges may apply if you ask us to send the refused shipment again.

15. Unsuccessful Delivery Attempts

The number of delivery attempts depends on the carrier’s procedures.

A shipment may be returned because of:

Repeated missed delivery attempts
An inaccessible property or delivery point
Missing or incorrect address details
Refusal of delivery
Other conditions that prevent the carrier from completing delivery

16. Delivery Delays

Occasional delays can affect processing or transit. Possible causes include:

Severe weather or natural disasters
Increased holiday shipping volume
Carrier service interruptions
Transportation difficulties
Local delivery restrictions
Incorrect shipping information

If your order has not arrived within the estimated 5–10 business days, email support@ezovan.com with your order number.

We will review the available shipping records and help you check the status of your order.

17. Packages Lost in Transit

If you believe your shipment has been lost, please send us:

Your order number
Customer name
Shipping address
Tracking number or available shipment details

We will examine the information and contact the carrier or fulfillment provider where appropriate.

The outcome of the investigation will determine the available resolution, which may include a replacement or refund.

18. Packages Showing as Delivered

If tracking shows delivery but you cannot locate the package:

Look around your property and usual delivery locations.
Ask household members, neighbors, reception staff, or building personnel.
Check the tracking record for delivery instructions or notes.
Allow a short period in case the delivery scan was recorded before the package arrived.

If the package remains missing, contact support@ezovan.com.

We will review the carrier records and assist with the next steps. Additional carrier verification may be needed before a replacement or refund can be considered.

19. Shipping Damage

If your order arrives with visible damage, notify us as soon as reasonably possible.

Please include:

Your order number
An explanation of the damage
Photos of the affected product
Photos of the packaging
A photo of the shipping label, where reasonably available

Retain the item and packaging until we have reviewed your request.

Damaged or defective product claims are handled under our Return & Refund Policy.

20. Availability and Unexpected Fulfillment Delays

An item may occasionally become unavailable or encounter an unexpected fulfillment delay after purchase.

If a significant delay affects your order, we may contact you to explain the available options.

If we cannot fulfill an item, that item may be canceled and the applicable payment refunded to the original payment method.

21. Canceling an Order

Send cancellation requests to support@ezovan.com as soon as possible, including your order number.

We will attempt to cancel orders before processing or fulfillment begins. Cancellation cannot be guaranteed after an order has been:

Processed
Packed
Transferred to a fulfillment provider
Shipped

If dispatch has already occurred, you may request a return after delivery under our Return & Refund Policy.

22. Holidays and Busy Shipping Periods

Order preparation or delivery may take longer during major U.S. holidays, peak shopping periods, unusually high order volumes, severe weather, or carrier disruptions.

We aim to process orders promptly, but carrier schedules and disruptions may affect arrival times.

When purchasing for a particular event, please account for the full estimated delivery period.

23. Business Days

In this policy, business days mean Monday through Friday, excluding U.S. federal holidays.

Weekends and holidays are generally excluded from processing and transit calculations unless the applicable carrier states otherwise.

24. Shipping Restrictions

Our shipping service is currently limited to the United States. Some regions, locations, or address types may be restricted by the carrier.

If we cannot ship to your selected address, we may:

Ask you to provide an alternative delivery address; or
Cancel the affected order and issue the appropriate refund.

25. Shipping Information Across Platforms

Our website’s shipping charges and estimated delivery times are intended to remain consistent with the information submitted to shopping and advertising platforms, including Google Merchant Center.

If the shipping information at checkout materially differs from this policy, please contact us before placing your order so we can review it.

26. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

Business Name: Ezovan
Email: support@ezovan.com
Phone: +1 (650) 446-6145
Website: www.ezovan.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business Contact Address: 8375 Sultana Ave, Fontana, CA 92335, USA