Privacy policy

Privacy Policy

 

Last Updated: October 3, 2026

Ezovan values your privacy. This policy describes how we collect, use, retain, and disclose personal information when you visit www.ezovan.com, purchase products, contact us, or use our online services.

Throughout this policy, “we,” “us,” and “our” refer to Ezovan.

This policy applies to interactions with our store, including browsing, placing orders, managing an account, requesting support, submitting feedback, and subscribing to communications.

1. Information We Collect

The information we collect depends on the services you use and how you interact with us.

Information You Give Us

You may provide personal information when making a purchase, completing a form, opening an account, or contacting our team. This may include:

  • Your name

  • Billing and delivery addresses

  • Email address and telephone number

  • Account details

  • Products ordered and purchase history

  • Product preferences

  • Messages sent to customer support

  • Return and refund details

  • Reviews, photographs, or feedback you choose to submit

Payment Information

Payments are processed through Shopify and the payment providers available at checkout.

These providers may process:

  • Payment card or digital wallet information

  • Billing details

  • Transaction amounts and references

  • Payment authorization details

When a third-party provider handles a payment, we generally do not receive or store your complete payment card number.

Available payment options may vary according to your location, device, and checkout configuration.

Information Collected Automatically

Cookies, pixels, website logs, and similar technologies may collect information about your visit, including:

  • IP address and approximate location derived from it

  • Browser, operating system, and device type

  • Device identifiers

  • The website that referred you to our store

  • Pages, products, and links viewed

  • Cart and shopping activity

  • Visit dates and times

  • Website performance and interaction details

This information helps support store functionality, security, analytics, and advertising activities.

2. How We Use Your Information

Processing Purchases

We use relevant information to:

  • Confirm and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Send purchase and shipment updates

  • Manage returns and refunds

  • Answer questions about purchases

Providing Customer Support

We may use your information to:

  • Respond to product and order inquiries

  • Investigate delivery concerns

  • Assess damaged or defective product claims

  • Resolve complaints

  • Maintain records of support conversations

Operating and Improving the Store

Information may help us:

  • Maintain website functionality

  • Understand shopping preferences

  • Analyze traffic and store performance

  • Improve products and services

  • Test website features

  • Resolve technical problems

  • Improve browsing and checkout

Protecting Customers and Our Business

We may process information to:

  • Verify purchases

  • Detect suspicious transactions

  • Protect accounts and systems

  • Prevent fraud and abuse

  • Enforce our Terms of Service and store policies

Marketing and Advertising

Where permitted by law, information may be used to:

  • Send promotional messages

  • Show advertisements relevant to customer interests

  • Measure advertising results

  • Understand audiences

  • Improve marketing campaigns

You can stop promotional emails by using the unsubscribe link in those messages. We may continue sending necessary communications about orders, refunds, account security, or other transactions.

3. Cookies and Similar Technologies

Our store and service providers may use cookies, pixels, tags, local storage, and related technologies.

Their purposes may include:

  • Keeping essential website features working

  • Saving cart activity and preferences

  • Supporting checkout

  • Preventing fraud

  • Measuring traffic and performance

  • Personalizing the shopping experience

  • Supporting and measuring advertising

Some technologies are necessary for the store to operate. Others support optional analytics, personalization, or advertising.

Where required by law, we provide choices concerning non-essential technologies.

You can also manage cookies through your browser. Blocking or deleting certain cookies may affect shopping, checkout, or other features.

4. Our Shopify Store

Ezovan uses Shopify to operate its online store.

Shopify supports functions such as:

  • Product display

  • Order management

  • Checkout and transactions

  • Website hosting and related services

Shopify may process personal information in connection with these services. Its processing depends on the features used, your interactions, your location, and Shopify’s applicable privacy practices.

5. When We Disclose Information

We may disclose relevant personal information to parties involved in operating our store or providing services.

Store Platform Providers

Shopify and related providers may receive information needed to maintain the store and its features.

Payment and Transaction Providers

Payment processors, banks, digital wallet services, and fraud-prevention providers may process information needed to authorize and complete transactions.

Fulfillment and Shipping Partners

To prepare and deliver purchases, we may disclose necessary details such as:

  • Recipient name

  • Shipping address

  • Contact information

  • Order contents

Technology and Support Providers

We may use providers offering:

  • Hosting and cloud services

  • Email delivery

  • Customer support tools

  • Data storage

  • Security and fraud detection

  • Website features and maintenance

Analytics and Advertising Partners

Depending on the tools enabled on our store, analytics and advertising providers may receive device information, identifiers, browsing activity, and other information collected through tracking technologies.

Professional Advisers

Information may be disclosed to accountants, legal advisers, insurers, auditors, or consultants where reasonably necessary.

Legal and Protective Purposes

We may disclose information to:

  • Meet legal obligations

  • Respond to lawful requests or court orders

  • Protect legal rights

  • Investigate fraud or unlawful conduct

  • Protect customers, our business, or others

Business Changes

Personal information may be disclosed or transferred during a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, subject to applicable law.

6. Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary payment.

However, some privacy laws use broader definitions of “sale,” “sharing,” and “targeted advertising.”

Depending on the advertising and analytics services active on our store, disclosure of browsing information, device details, or identifiers to those providers may fall within these definitions.

Where applicable, you may request to opt out by contacting support@ezovan.com.

We honor legally recognized opt-out preference signals, including Global Privacy Control, where required by applicable law.

7. Your Privacy Choices and Rights

Your rights depend on your location and the laws applicable to our processing. They may include the ability to:

  • Access personal information held about you

  • Learn how information is collected, used, and disclosed

  • Correct inaccurate information

  • Request deletion

  • Obtain a copy of certain information

  • Opt out of qualifying sales, sharing, or targeted advertising

  • Limit certain uses of sensitive information

  • Withdraw consent where processing relies on it

  • Appeal certain privacy request decisions

  • Exercise applicable rights without unlawful discrimination

These rights may be subject to verification, eligibility requirements, and legal exceptions.

8. California Residents

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies, California residents may have additional rights.

These may include:

  • Knowing and accessing information: Request details about information collected, its sources, purposes, and recipients.

  • Deletion: Request removal of eligible personal information, subject to exceptions.

  • Correction: Ask us to correct inaccurate information.

  • Opting out: Request an end to qualifying sales or sharing.

  • Sensitive information choices: Limit certain uses or disclosures where applicable.

  • Non-discrimination: Exercise applicable rights without unlawful discrimination.

Where permitted, an authorized agent may submit a request for you. We may need evidence of authorization and information to verify your identity.

9. Making a Privacy Request

To ask about your information or exercise an applicable privacy right, contact:

Please describe your request and provide enough information to help us identify the relevant records.

For some requests, we must verify your identity before proceeding. Verification information will be used to confirm identity and handle the request.

We will respond within the period required by applicable law. If an appeal right applies, you may contact us using the same details to request review of a decision.

10. Global Privacy Control

Some browsers and browser extensions allow you to activate a Global Privacy Control (GPC) signal.

Where required by law, we treat a valid signal as an opt-out request for the applicable sale, sharing, or targeted advertising activities.

The request may apply to the browser or device sending the signal unless broader treatment is required by law.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • Complete purchases and provide support

  • Manage returns and refunds

  • Maintain transaction and accounting records

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Meet tax, regulatory, and legal obligations

Retention depends on the information involved, its purpose, and applicable requirements.

When information is no longer needed, we may delete, anonymize, or otherwise dispose of it according to our retention practices.

12. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No online transmission or storage system can be guaranteed completely secure.

Please protect your account credentials and notify us if you suspect unauthorized access or a compromise involving your information.

13. Children’s Privacy

Our store is intended for a general audience and is not directed to children.

We do not knowingly collect personal information from children under 13 years old.

If you believe a child has provided information without appropriate authorization, contact support@ezovan.com so we can investigate and take appropriate action.

We do not knowingly sell or share information belonging to individuals under 16 where applicable law requires affirmative authorization.

14. External Websites and Services

Our website may link to independent websites, payment services, social platforms, or other services.

Their privacy practices are governed by their own policies. This policy does not cover services outside our control.

Please review their privacy notices before providing personal information.

15. Social Media Interactions

If you interact with Ezovan through a social platform, that platform may independently collect and use information under its own privacy policy.

Information you choose to send us through those channels may be used to respond to your inquiry.

For order-specific matters, contact us directly by email or phone and avoid posting personal order details publicly.

16. Processing Outside Your Location

Although our store serves U.S. customers, service providers may process information in other states or countries.

Those locations may have different privacy laws. Where required, appropriate safeguards will be used for international transfers.

17. Browser “Do Not Track” Settings

Traditional “Do Not Track” signals are different from Global Privacy Control.

Our services may not respond consistently to traditional Do Not Track settings because there is no universally adopted response standard.

Legally recognized opt-out signals are handled as described in the Global Privacy Control section.

18. Policy Updates

We may revise this policy when there are changes to:

  • Business practices

  • Website features

  • Technology

  • Service providers

  • Legal or regulatory requirements

The date at the top will reflect the latest revision. We will provide additional notice of material changes where appropriate or legally required.

19. Contact Us

For questions about this Privacy Policy, our handling of personal information, or a privacy request, please contact us. You may also use these details for shipping, tracking, delivery, or order inquiries.

Business Name: Ezovan
Email: support@ezovan.com
Phone: +1 (650) 446-6145
Website: www.ezovan.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business Contact Address: 8375 Sultana Ave, Fontana, CA 92335, USA